Prepaid Number Activation and Recharging Process
To activate any prepaid number, you need to recharge a scratch card first.
Dial *887*Hidden Number of Scratch Card
After then you can etopup you account from any nearest Citycell Retailer shop where you will see the below simple.
Prepaid Account Balance Query
Dial *811 from your modem and listen the voice
Prepaid Zoom Ultra Activate Process
Choose an Ultra plan among the plans are being offered, example, ultra1, ultra2, etc.
If you want to activate Ultra1, then, Write sms as ultra1 and send to 9666
Reply SMS: “Dear Customer, thank you for your request for Zoom Ultra activation. Your Zoom Ultra service will be activated within 24 hours. Dial 121 for support.”
You will get a confirmation message after few minutes.
Prepaid Data Balance Query
Write usage and send sms to 811
Reply SMS: “As on 15/07/2011 16:22:59, your zoom usage is: 0.20 MB. Your Zoom package is valid till 01/08/2011 00:00:00”
Prepaid Plan Migration Process
Before activate new plan, just deactivate previous plan by sms
Write zoom off and send to 9666
Reply SMS: “Dear Customer, thank you for your deactivation request. You will receive confirmation SMS within 24 hours. To avoid charging, please do not log in before 24 hours”
After getting confirmation of deactivation, send another sms to activate your desired Ultra plan.
Example, write ultra2 and send to 9666
If you get a error message like that remote connection was denied because the user name and password is not recognized, the check the below conditions,
• Prepaid account has Zero balance. Check by dialing *811
• Data validity is over. Check by sending sms as usage and send to 811
• Prepaid account has no enough balance to deduct the monthly bundle fee of Ultra plan for next month. Check by dialing *811
• Check the setting that whether user name and password set as waps and dial number is #777.
Authentication Information to Create a Dialup Connection
Dial number: #777
User Name: waps